CENTURY TOWERS, CENTURY CITY

Iconic and upscale 300-plus unit high-rise homeowners association located in Century City is seeking a full-time General Manager, Monday through Friday work week.

Duties will include managing all operational aspects of the building with occasional extended hours to prepare for and attend monthly board meetings as well as occasional weekend events when required.

GM will create an operating environment that assures consistent owner/guest satisfaction at a standard on par with a 5-Star Hotel.

Performs daily inspections of property and building

Monitors the performance of all property staff through verification and analysis of resident satisfaction systems and financial reports.

Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.

Reviews and analyzes financial reports for the Board of Directors and clearly explain operational effectiveness, trends, and variances.

Review cash balances and availability of funds for special projects. Cash flow management for capital improvements.

Oversees preventive maintenance programs to protect the physical assets of the Association.

Solicit proposals from outside vendors/contractors for major projects and contract re- negotiations and keeps open communication with Board Members on progress and vendor selection.

Completes and submits management reports which depict the actual condition of properties, progress of specific projects, updates on financials and make clear and concise recommendations.

Excellent communication and relationship-building skills with the board of directors, residents, Realtors, and vendors.

Create and maintain website

Ensure all civil codes, city codes and legal document requirements are met and Association remains in compliance

Responsible for all aspects of annual meeting and election process

Prepare HOA meeting documents, minutes, follow-up and correspondence

Coordinate work with fiscal management firm as it relates to financial and fiscal management responsibilities including financial statement review, auditing and billings

Prepare and maintain the annual operating budget

Supervise expenditures to conform to budget guidelines, establish budget controls; prepare budget recommendations and submit a budget draft for bard action and approval.

Manage association insurance coverage

Organize and manage timely payments and receipts

Apprise board members of legislation changes that impact the HOA

Maintain all pertinent association files, contact lists, emergency procedures, insurance certificates, vendor contacts etc.

Enforce HOA rules and regulations, CC&Rs, other governing documents

Organize and lead emergency response team - committee formation and ongoing education and test drills

Update website/online information as needed

QUALIFICATIONS:

Minimum of 5 years leadership experience in a luxury condo or hotel environment as a GM

Bachelor's degree or higher degree preferred but relevant experience as a successful GM at a luxury property can substitute for a college degree.

This individual must be hospitality driven, to excel in customer service, pleasant in the face of stress and problems. Always willing to assist the board of directors and residents.

Must be willing to roll up sleeves with manager administrative tasks; able to produce own reports, submit weekly manager’s reports, work orders, and be hands-on with project management duties.

Ability to use MS Word and Excel proficiently and formulate spreadsheets for property financials and reports such as tracking action items and contract change orders.

Must have experience working with condo boards of directors or running high-level board meetings.

Must possess great follow up skills, organizations skills, initiative, accountability, and dedication to delivering great results.

Must be able to prioritize and handle numerous projects at once.

We are looking for a general manager who will take PRIDE in his/her work, provide TOP NOTCH customer service, and have a "do what it takes” attitude.

Must have excellent English writing skills with proper grammar, punctuation, and spelling. Knowledge of additional languages like Spanish is a strong plus but not required.

Certification through CAI or CACM: CMCA or CCAM minimum requirements; higher designations and high-rise specialty certificate or successful completion of the CAI M-320 High Rise class preferred.

Good working knowledge of general high-rise repairs and maintenance

Experience with property management accounting procedures

Thorough understanding of Davis-Stirling and corporations code

Please supply resume, industry references and salary requirements.

Salary: negotiable - $175,000-$200,000 commensurate with experience. Successful candidate will be an employee of the association.

Respond to: sue@horizonmgmt.com

Century Towers Association

Job Description: General Manager

SUMMARY: The General Manager is responsible for overseeing implementation of the priorities of the Board of Century Towers Association in order to serve its owners and residents. The General Manager reports to a 9-member Board of Directors, represented by the Board President. The General Manager oversees and supervises the staff of the Association (including three direct reports: Assistant Manager, Finance Manager, and Chief Engineer) and contracted vendors to offer a high-quality experience to owners and residents of this I.M. Pei-designed luxury condominium.

Specific responsibilities include:

General

Leading implementation of Board priorities, including:

Understanding, setting, and delivering on goals, objectives, and timelines

Delivering performance reports to Board as requested

Gathering and providing information to the Board to assist them in setting and achieving their priorities

Monitoring and continuously improving operational systems to ensure efficiency and quality for owners and residents

Providing administrative support to Board and its Committees, directly or through oversight of other staff

Customer Service

Overseeing provision of high quality services to homeowners and residents, including:

Front desk

Security

Valet

Maintenance-Janitorial

Engineering

Responding to homeowner and resident requests in a polite, friendly, and professional manner and providing training and coaching to staff to support them in providing quality customer service

Communicating with homeowners and residents about key events, such as fire drills, disruptions related to maintenance and improvement projects, etc.

Maintaining community values and ground rules and appropriately addressing conflicts or other issues that emerge in relation to community values and ground rules

Administrative and Operational Oversight

Financial

Working with Finance Committee to develop and monitor Annual Budget, proposing budget adjustments as needed

Ensuring accurate, systematic, and timely financial documentation

Conducting and updating Reserve Study

Managing annual auditing process, by ensuring that auditors have access to all required documentation in a timely manner

Human resources

Hiring and training personnel

Supervising personnel to ensure quality of services and work delivered

Building capacity of direct reports to provide effective supervision to their staff

Developing and implementing clear and appropriate human resources policies and procedures that meet local, state, and federal requirements

Responding to grievances made by staff or complaints made about staff through fair and objective investigation and assessment

Developing and supporting team morale and wellbeing

Building and architectural standards

Ensuring safety throughout the buildings and grounds

Managing implementation of maintenance and improvement projects throughout buildings and grounds

Maintaining relevant permits and licenses and meeting local, state, and federal requirements

Identifying, vetting, and communicating with vendors and contractors to support Board selection of the right people for the project

Overseeing resolution of work orders submitted by homeowners and residents

Providing oversight of and architectural/engineering support for remodels

Position Requirements:

College Degree

Minimum 5 years of experience in condominium general management

Experience in HR, budget, property maintenance, security and Davis-Stirling

Computer Skills: Word, Excel, Power Point, Outlook, Adobe and database management experience, preferably Filemaker