We are seeking an experienced Administrative Assistant with experience in Home Owners Associations and a positive attitude to join our team at Cabrini Villas. Cabrini Villas is large in size and has 863 units and 180 buildings.

Candidate must have a passion for helping others and provide an exceptional customer service experience to residents. Answer all general inquiries from homeowners including but not limited to, association assessments, maintenance, violations, etc.

Essential Duties Responsibilities:

• First point of contact with homeowners and other personal. Heavy phones with homeowners, addressing inquiries and concerns in a timely and professional manner. Provide homeowners with timely and accurate information.
• Manage security patrol activity reports daily.
• Handle scheduling for maintenance and the landscape team.
• Provide support for special projects as assigned by the board or property management team. 
• Assist enforcing community rules and regulations by maintaining records of violation and corresponding actions.
• Process homeowners request for architectural review, maintenance issues, and other community related services.
• Assist with processing, parking or key card payments.
• Identify and escalate priority issues.
• Good Time Management skills
• Excellent communications and organizational skills
• Must maintain a professional appearance at all times
• Oversee day to day management of the Cabrini Villas CC&Rs regarding the common area.
• Although there is an onsite General Manager who handles the day-to-day operations, you are expected to follow the directions and decisions made by the HOA Board.

Qualifications: 

• High school diploma or equivalent required; associate degree or higher preferred.
• Previous administration experience, preferably in a HOA or property management setting.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to multitask
• Meeting deadlines

Job Type:

• Full Time

 Pay: 

• $18 to $21 per hour based on experience.

Benefits Include 

• Medical, Dental, Vision offered after 90-day probationary period.
• Vacation pay after 90 day probationary period.